Terms of Sale

1. Introduction

The My BMI website(s) are owned and operated by My Online Limited, a company registered in the England and Wales with company number 12555647 with our registered office and main trading address at: 1 Penketh Place, Skelmersdale, Lancashire, WN8 9QX.

These Terms of Sale ("Terms") govern your purchase of medical consultations and other products (collectively, "Products") from My BMI

You agree to be bound by these Terms of Sale when you purchase products or services from us.

If you do not agree to be bound by these Terms of Sale, do not purchase products or services from us.

If you need any help or have any questions regarding our products and services.

Email to [email protected]

We reserve the right to update, change or replace any part of these Terms of Sale from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible on our website. Please review these Terms of Sale before each order you place so that you are aware of any changes to them. Your continued use of My BMI’s products and services following the posting of any changes constitutes acceptance of those changes.

2. Other applicable terms

You should be familiar with the following additional terms that apply to your use of our services:

• Terms of Use: These govern your general use of our website and can be found

• Privacy Policy: This outlines how we handle your personal data and can be found

3. Compliance

Prescribing & Consultation

We are a digital healthcare provider and provide remote asynchronously consultations and prescriptions for licensed weight loss medication if deemed clinically appropriate by our healthcare providers who are registered with the Irish Medical council (IMC)

All serviced provided are remote. MyBMI is not a pharmacy and does supply, sell, hold or dispense medication.

Following completion of the asynchronously consultation, you will also have the option to direct and give your content for us to send any prescription issued to our partner pharmacy for it to be dispensed at the pharmacy site following which the prescribed medication can either be collected by you at the pharmacy site, or couriered to your home address at your direction.

Republic of Ireland Customers- Dispensing for prescriptions you choose to send to our partner pharmacy are  carried out by My Health Digital Ltd T/A E-Pharm NI , 3c Bluestone Business Park, Craigavon, Northern Ireland, BT65 5HU

E-Pharm NI registered with the Pharmaceutical Society of Northern Ireland (“PSNI”) as a registered pharmacy with registration number 584.

4. ID verification

We require identification verification for all accounts, this is to ensure we are fully compliant with relevant medical legislation for prescribing medication. 

If your identity has not been confirmed we will seek to confirm your identity.

5. Online Consultations

Some of our products and services require you to complete an online consultation (this includes a short questionnaire about your health and wellbeing that you take before receiving treatment).

You must complete the online consultation truthfully and to the best of your knowledge.

The online consultation should be completed by you, for you.

It is very important that if you are unsure of an answer, you check it with your regular healthcare provider, eg GP.

We and our partners, including our prescribers, will rely on your responses for the purposes of medical assessment and to determine if the treatment is suitable for you.

If you don’t understand something in the questionnaire, please contact us and we'll give you any information you need

You should always tell your GP about any treatment and medication we supply. We will give you the option of passing on your information to your GP during the online consultation process.

6. Our medication

Some of our services may result in the provision of a prescription for a range of prescription and over-the-counter medications.

All medications are dispensed by our partner pharmacy under the supervision of a registered pharmacist and sourced from reputable suppliers or by your pharmacy of choice.

You should inform your GP about any medication our partner pharmacy supply or is supplied by your pharmacy of choice under a prescription issued by our prescibers.

7. Registration

By receiving a prescription from My BMI you are creating an electronic patient record within My BMI which will contain the following information:

A record of these Terms of Sale and the Privacy Policy which you accepted.

• Your personal details.

• Your treatments,

• Your prescriptions

You acknowledge and agree that we may archive your electronic patient records including your personal information and treatments for a minimum of 8 years following your last order or prescription.

If there are any changes in your medical condition (new diagnosis, new medication, etc.) you are required to email [email protected] to let us know. Any updates in your medical situation could affect your suitability for treatment.

8. Consultation Service

You must be at least 18 years of age to utilise the My BMI service and you must be a resident in the United Kingdom or the Republic of Ireland. Our partner pharmacy deliver products only to addresses in the United Kingdom.

Any shipment of products to the Republic of Ireland are made via your nominated courier noting that the point of delivery is as per the relevant Intercom is the pharmacy location (Intercom EXW – Ex Works). As such they give you access to goods at an agreed location from that point of delivery, the buyer bears almost all costs and risks during the entire shipping process.

Our Partner pharmacy will aim to process your prescription within 24-48 hours of receiving a valid prescription and payment

If we decide that your selected treatment is not suitable for you, we will reject your prescription, and you will be notified via email. You will also be informed of the reasons for this rejection. Please note, if your request for treatment is rejected, you will not be charged.

Please note that professional codes of conduct and legal restrictions may limit the quantity and frequency of any consultation or product we are permitted to supply to you.

Please note that for safety reasons, our partner pharmacy should you choose to use them do not accept returns of prescription medicines. 

In order to cancel your order please email [email protected] and we will be able to instruct our clinical team to reject your order. You will not be charged unless your order has been completed.

We reserve the right to refuse, pause or cancel fulfilment of your medical consultation if the following occur:

1. You refuse to follow our clinical advice including reading the patient information leaflet prior to commencing any treatment; or

2. We consider your condition too high risk or complex to treat and in which case, we may share this information with your GP or other healthcare provider; and

3. We consider your condition unsuitable for treatment based on guidelines and standard operating procedures.

9. Courier Delivery of your products

If you are based in the Republic of Ireland (ROI) and choose to use our partner pharmacy, your prescription items will be dispensed at the pharmacy premises and made available for collection. You have the following options:

Collect the items in person directly from the pharmacy at 3C Bluestone Business Park, Moyraverty West Road, Craigavon, Co Armagh, BT65 5HU.

Nominate a courier (such as our recommended partner, DPD) to collect on your behalf and deliver to your address. In this case, the point of delivery remains the pharmacy address, and you bear the costs and risks of transport from there.

DPD provides a next-day service with tracking and GDP-compliant handling for temperature-sensitive medications. Due to the cold-chain requirements and associated costs, the pharmacy does not dispatch orders on Fridays to minimize the risk of missed deliveries.

10. Returns, cancellations, refunds

You can cancel your order for a consultation up until the point it has been completed.

Completed consultations are non-refundable irrespective of whether the prescriber has deemed the provision of prescription for medication as appropriate.

Any decision to refund consultation costs as a good will gesture is entirely at the behest of My BMI

For reasons of health, hygiene safety, copyright and legality we our partner pharmacy do not accept returns of medical products, including prescription or non-prescription medicine.

If you have unwanted medicine please take it to a local pharmacy for safe disposal.

As this is the case we are unable to offer refunds for returned prescription treatments unless they fall under the below reasons.

It is damaged, defective, or if the wrong product has been sent to you. On some occasions we may require evidence such as a photo of damaged, defective, or wrongly received treatment. We are unable to reimburse the cost of return delivery.

If the product, including medical products, is damaged or defective, or the wrong treatment has been sent please let us know and we will either replace the product, or refund you the amount paid by you for the product in question.

You must return the product to our partner pharmacy in accordance with our reasonable request as soon as possible after informing us that the product is damaged or defective. We are happy to accept requests for refunds for any products that are damaged, defective or have been issued in error, for up to 2 months after you received your item.

If you are entitled to a refund, the price paid for the product will be refunded to you by the same method that you used to pay. Refunds will be made once the matter is settled between our customer care team and yourself. You should expect your refund to reach your bank within 4-5 working days of it being issued.

10. Use of the products

You are responsible for checking that any medicine dispensed against any prescription we issue is the correct medicine and that such medicine is not damaged in any way. Do not consume any medicine which is not the medicine prescribed by your health care provider or which is damaged on arrival. Instead you should contact us and we shall resupply or refund you as set out above.

All product information is for educational purposes and we make no assurances or guarantees as to its completeness, accuracy, or whether it is up to date.

Always read all product packaging and labels carefully before use.

If you purchase medicine in advance, please always check the date on the box to make sure it’s not out of date.

Please make sure that only you have access to your medicines.

In the event of a medical emergency, call a doctor or emergency services immediately.

All unused medication should be returned to your local pharmacy for safe disposal.

11. Cancellation by us

We may cancel your order if:

• You do not reside in the UK or RoI

• We cannot obtain authorisation for your payment.

• We cannot verify your identity.

• We cannot verify that you are aged 18 or over.

If we do cancel your order we will notify you by email and will refund you all sums paid within 30 days. We will not be obliged to offer any additional compensation for any disappointment suffered.

12. Our responsibility to you

We are responsible for ensuring the Products and Services we supply are of good quality and meet the information provided on our website. Our liability to you is limited to the cost of the Products and Services you have purchased. We are not liable for any indirect or consequential losses arising from your use of the Products or Services.

All of the content on My BMI is to be considered general information and not intended to amount to medical advice. If you are seeking medical advice, you should contact a doctor or clinician and refrain from taking any action regarding your health based on the content of My BMI. If you have any questions, please email  [email protected] and we will arrange for you to have a consultation with a clinician.

We cannot accept liability for any damages which result from:

• Your failure to provide (and continuously maintain) complete, truthful, and accurate information in your patient record, as well as in any online consultation you take with us and in any other information you give us.

• Your failure to follow advice given by My BMI, or to pass on relevant information to your regular healthcare provider.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors, and for fraud or fraudulent misrepresentation.

You agree that our service does not replace your general healthcare provider.

13. Making a complaint

Please see our  Make a Complaint page.

14. General

If any provision of these Terms of Sale is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

Our failure to exercise or enforce any right or provision of these Terms of Sale shall not constitute a waiver of such right or provision.

These Terms of Sale, the subject matter and formation, are governed by the law of England and Wales You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

Last updated: 11/12/2025